Returns and Dissatisfaction
Under the Distance Selling Regulations, you may return the Goods to us if you are not satisfied with them provided they are returned in the same condition in which they were sent within 14 working days of your receipt of the Goods. Returns are only accepted under this policy if the goods are complete with all original packaging, tags and receipts, in the condition in which they were originally sent and sellable, and the returns procedure has been strictly adhered to. See our returns policy for more information
You may request replacement products, which we will despatch to you (subject to availability) once the original products have been returned to us.
Return of faulty or damaged goods: If Rockmania Online/Extreme Metal Merchandise have sent you items in error, according to your originally placed order, or if items are faulty, Rockmania Online/Extreme Metal Merchandise will refund your return postal costs.
In all other circumstances, Rockmania Online/Extreme Metal Merchandise reserves the right to charge postage costs made for exchanged or returned items.
Please email us for a returns authorisation code and please quote this on the package. Any return which does not have a code will not be accepted
All returns MUST BE posted back to:
RETURNS DEPT, (returns code)
EXTREME METAL MERCHANDISE/ROCKMANIA ONLINE
UNIT H3, BUIDING 13, VANTAGE POINT BUSINESS VILLAGE
It is our intention to deal with you complaints confidentially, fairly & speedily. Please endeavour to let us know of any complaint within 7 working days if possible. If you have a complaint or any other query please ring us on 0845 2727 666 or 02380011787. We will endeavour to advise you what to do to resolve the complaint and we will do that within 5 working days.
I have ordered the wrong item/size what can i do?
If you have ordered the wrong item or size please notify us by email immediately. We will be happy to exchange it for you providing you return it (suitably packaged) in a re-saleable condition (unworn and unwashed, and in an 'as new' condition) within 7 days of receiving it. If no replacement is required we will only refund the cost of the item.